Shipping Policy

Last Updated: June 2026

Thank you for shopping with Vellora Atelier.

We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Shipping Delays

While we work closely with our logistics partners to ensure timely delivery, unexpected delays may occasionally occur.

We appreciate your patience and understanding should this happen.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Vellora Atelier is not responsible for orders delivered to an incorrect address provided during checkout.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date so we can investigate and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team through our Contact Us page.

Thank you for choosing Vellora Atelier.